1Scope
1.1These terms apply to CropsTalk subscriptions taken out by an agricultural advisor or by an advisory organisation (the "Client"): the Starter, Pro and Team plans.
1.2The farmer who receives the Client's programs is not billed and is not a party to the subscription.
2Prices and billing
2.1Prices are shown in Tunisian dinars (TND), excluding tax. Applicable taxes are added to the invoice.
2.2Monthly plan: the invoice is issued at the start of each subscription month.
2.3Payment is made by bank transfer to the company's bank account, within 15 days of the invoice date.
3No commitment
3.1The monthly plan has no minimum commitment period.
3.2It renews every month until it is cancelled by the Client or by CropsTalk.
4Cancellation by the Client, at any time
4.1The Client can cancel their monthly plan at any time, at no cost and without giving a reason.
4.2The Client cancels from their dashboard or by email to support@cropstalk.com, sent from the address linked to the account.
4.3CropsTalk confirms the cancellation by email within 2 business days.
4.4The cancellation takes effect at the end of the current subscription month. The Client keeps full access until that date. No new invoice is issued.
4.5The current month, once started and invoiced, remains due. It is not refunded pro rata.
5Annual plan
5.1The annual plan is a 12-month commitment, paid in advance when subscribing. It is not refundable.
5.2The Client can ask at any time for their annual plan not to be renewed, by the same means as in section 4.2. The subscription ends when the 12 months are over.
5.3The statements "No commitment" and "Cancel anytime" apply to the monthly plan.
6Changing plans
6.1Moving to a higher plan: applies from the next invoice.
6.2Moving to a lower plan: applies from the next invoice, if the number of plots managed is within the limit of the new plan.
7Data after cancellation
7.1When the subscription ends, the Client's account becomes read-only for 90 days. During this period, the Client can view their data and ask for an export at support@cropstalk.com.
7.2After this period, the Client's data is handled according to the Privacy Policy and the account deletion procedure.
7.3Programs already received by farmers remain available to them in their app, with no time limit.
8Suspension or termination by CropsTalk
8.1If an invoice is still unpaid 15 days after its due date, CropsTalk sends a written reminder. If payment is not made after this reminder, CropsTalk may suspend access until payment.
8.2In the event of a serious breach of the Terms of Service, CropsTalk may terminate the subscription after written notice.
9Governing law
9.1Tunisian law and the Tunisian courts apply. The Arabic version prevails.